Leaked audio clip of king broke law: NCC
“As far as the CPA is concerned, only the two people that had that conversation should have access to the recording. In this case, the recording was put on social media; that is totally wrong and in violation of the king’s privacy,” Hattingh said.
In the audio clip, sales agent Sthembiso Sithole called King Goodwill Zwelithini and offered him low premiums on his car insurance, house and his furniture.
The king asked Sithole if he knew who he was talking to, and Sithole responded by saying “with Zwelithini Zulu”.
The king then told Sithole he was talking to the wrong person, because he was the king of the Zulu nation.
“That clip is kept as a record, if there was a transaction concluded, in case the consumer lodges a dispute. It serves as evidence of an agreement undertaken, to verify it was what actually transpired. It should never be made public, it is private information,” said Hattingh.
He added that consumers could seek legal redress in terms of the Protection of Personal Information Act if their private information was leaked.
The Royal Family indicated it was seeking legal guidance.
Prince Thulani Zulu said although the employee was remorseful after the king reprimanded him, the royal family was disappointed that, instead of making a formal apology, MiWay Insurance leaked the audio clip to members of the public.
“We do not only consider this an insult to the Zulu nation, but we believe it is an indication of a high level of intolerance of the culture and customs of indigenous people of this country.
“It is our view MiWay should be punished for violation of the Consumer Protection Act. The act guarantees the ‘right to privacy’ and ‘right to fair and responsible marketing’.”
Zulu added that the royal family would lodge a complaint with Information Regulator, advocate Pansy Tlakula.
The ANC in KwaZulu-Natal’s co-ordinator, Sihle Zikalala, said “MiWay must be penalised for violating the CPA. We are convinced that the leak of this recorded conversation was either aimed at using His Majesty for marketing purposes, or to embarrass him.”
MiWay CEO Rene Otto tweeted on Saturday that he had contacted the king to apologise about the incident and “ he was very relaxed about the incident. He had a good laugh about the fact that the incident was ‘all over social media’ and said ‘don’t worry, brother